Whether you are looking for compression, torsion or extension springs, or any other custom wire form or stamping, it’s best to purchase from a company based in the U.S. You may be tempted by slightly lower prices from companies based overseas, but you can never tell the level of quality you are going to get in your springs.
But quality isn’t the only thing you should be concerned about. Here are a few more reasons to never purchase your custom springs from overseas.
Lower Quality Customer Service
When you are based so far away from the manufacturer, there is an inherently lower level of customer service that should be expected. Let’s give the overseas manufacturer the benefit of the doubt and say that they are known for their award-winning customer service. What happens if something goes wrong with your spring order? How can they react to changes in international shipping? How can they react quickly? How can they get you a new spring order faster than anyone based in the U.S?
The unfortunate truth is that they can’t. It may be through no fault of their own, but there will always be a lower level of customer service with overseas companies when compared to U.S. manufacturers.
Higher Shipping Costs
Shipping costs are another concern. An overseas company may boast lower manufacturing costs, and thus lower prices, but charges for international shipping must always be factored into the cost. By shipping overseas, and across borders, you will pay a premium on your spring order shipping.
If you need it quickly, you will pay an even higher premium to have them shipped via air.
Longer Shipping Times
Speaking of shipping times, there is no chance for an overseas company to be able to offer faster shipping at a rate that U.S. spring manufacturers can. If you need a rush order, or stick to a lean manufacturing schedule, you will want your spring to arrive promptly every time you place an order.
Shipping times for overseas orders will always take more time.
Stay on Schedule, Buy From a U.S.-Based Company
Whether you run on Kanban, Six Sigma or any other manufacturing schedule, our team here at The Yost Superior Co. will deliver your springs exactly when you need them. To learn more about our process and spring design capabilities, contact our team today.